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Wednesday, December 8th, 2021

Watch Recorded Webinar

Passcode: 8#z&g0SV

Jeffrey Marks, Clinical Officer at Service Access & Management, Inc.

The effective practice of case management requires that the Case Manager be skilled in, and feel comfortable with, managing their own emotions and helping others manage theirs. This dialogue considers: how “coping strategies” and “self-care” relate to “skills in managing emotions” in the context of the delivery of case management services; where emotions “come from” and how they can be useful; the role of “mindfulness” in understanding and managing emotions; cognitive and behavioral strategies for managing emotions; and cautions in addressing difficult emotions.


Participants will be able to…

1. Describe how coping strategies and self-care relate to skills in managing emotions in the context of the delivery of case management services

2. Identify at least three (3) factors/dynamics which determine emotions.

3. Describe the role(s)/function(s) of “mindfulness” in “managing emotions”

4. Describe three (3) cognitive strategies to regulating emotions.

5. Identify at least three (3) behavioral strategies to regulating emotions.


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