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Sessions & Schedule

2019 Philadelphia

Experiential Workshops

This year at the National Association of Case Management’s 25th Annual Case Management Conference, Supporting the Journey to Independence, co-sponsored by the City of Philadelphia Department of Behavioral Health and Intellectual disAbility Services, Resources for Human Development, and The Columbus Organization, we will be offering a variety of experiential workshops where participants have an opportunity to participate in role plays and other hands-on learning experiences.

Each of these sessions have a limited number spots. Attendees should indicate interest in sessions during registration to ensure ability to participate. Please see below for a brief description of each experiential workshop.

Pat Deegan's Hearing Voices Simulation:
Developing Empathy for the Lived Experience of Psychiatric Disability

Tuesday, October 1, 2019, 10:30 a.m. - 12:30 p.m. - FULL

The Hearing Voices Simulation is a tool to help develop empathy for the challenges people with psychiatric disorders face.  During the simulation, participants listen to distressing voices through headphones while completing a series of tasks, such as taking a mental status exam in a mock emergency room.  This workshop is limited to 30 participants, pre-registration required.

Participants will be able to:

  1. Describe the types and varieties of distressing voices.
  2. Discuss how to develop empathy and understanding for those who hear distressing voices.
  3. Identify effective ways of helping people who hear distressing voices.

Back to Basics: Engagement Essentials in Case Management
Tuesday, October 1, 2019, 10:3 a.m. - 4:30 p.m. - FULL

This experiential, skills-based workshop considers engagement as a vital function within a professional service delivery process.  Activities, discussions, and skills practice are utilized to facilitate the participants’ understanding and articulation of concepts and application of skills relative to engagement and other functions in case management practice.  This workshop is limited to 10 participants, pre-registration required.

Participants will be able to:

  1. Identify and describe at least three case management functions.
  2. Explain an operational definition of “engagement” and “collaboration.”
  3. List and describe how to demonstrate at least three active listening techniques.


National Case Management Practice Guidelines and Code of Ethics Review Session
Wednesday, October 2, 2019, 11:00 a.m. - 12:30 p.m.

Review the code of ethics of the National Association of Case Management utilizing case scenarios to identify ethical principles and values.  An ethical decision-making model will be utilized to instruct case managers in the application of ethical decision making.   Participants will the opportunity to comment on all aspects of the Code of Ethics and make suggested revisions.

Participants will be able to:

  1. Identify the value of the Code of Ethics for the professional case manager.
  2. Describe an ethical decision-making model.
  3. Discuss the National Association of Case Management Code of Ethics. 

The Porch Light Program at Mural Arts Philadelphia Tour
Wednesday, October 2, 2019, 1:30 - 3:30 p.m. - FULL

The Porch Light Program builds teams of artists, service providers, program participants, community members, and city-wide stakeholders to collaborate on a transformative public art project.  Participants will learn how the murals are created, hear the stories of those involved, and witness their scale and depth first hand on this exciting mural trolley tour.  This workshop is limited to 30 participants, pre-registration required.

Participants will be able to:

  1. Describe the impact of creative art on recovery.
  2. Define the importance of collaboration to implement a creative arts program.
  3. Discuss how murals have impacted the community in Philadelphia.

Homeless in Philadelphia: A Tour of Philadelphia Homeless Services
Wednesday, October 2, 2019, 1:30 - 4:30 p.m. - FULL

Philadelphia has a comprehensive service system for individuals who are homeless. Participants will start with understanding the specialized street homeless services that focus on engagement and work their way through the continuum of two emergency housing models.  They will finish with learning about permanent supportive housing. While on the tour participants will learn how Philadelphia has adopted a housing first philosophy throughout their homeless system. This workshop is limited to 10 participants, pre-registration required.

Participants will be able to:

  1. Describe engagement needs and services for individuals living on the streets of Philadelphia.
  2. Differentiate the emergency housing model and how individuals who are homeless access services.
  3. Recognize the difference between housing first philosophies and Housing First programs.


Case Management Safety and Awareness
Wednesday, October 2, 2019, 1:30 - 4:30 p.m. - FULL
Thursday, October 3, 2019, 9:30 a.m. - 12:00 p.m. - FULL

Participants will demonstrate proper field assessment skills and safety techniques during three scenarios.  The scenarios address identification of illegal substances and related paraphernalia, opiate or alcohol intoxication, suicidal or agitated persons, child welfare issues, and various other potential risks to staff or persons served in a real-life setting.  As participants progress through the scenarios, role players interact with the participants while they perform the duties/tasks required in the field, including orienting individuals to services and contacting supervisors, crisis/emergency services, or law enforcement.  Upon completion of each scenario, the participants, evaluators, and role players will engage in a de-briefing.  The program will conclude with further debriefing in the form of an open group review.  This workshop is limited to 12 participants, pre-registration required.

Participants will be able to:

  1. Describe at least one safety risk relative to field or structure awareness. 
  2. Identify at least three potential safety risks to case managers and persons served relative to the scenarios.
  3. Demonstrate at least one appropriate response to each identified safety risk.

Got Trauma?
Thursday, October 3, 2019, 9:00 a.m. - 12:30 p.m. - FULL

Participants will learn to identify different types of trauma with a special emphasis on the Adverse Childhood Experience Study (ACE) and complex trauma.  This workshop will discuss the effects of trauma on the brain, explore therapeutic techniques relevant to different brain stages, and address the relationship between ACE and health and social outcomes.  Concrete assessments and clinical tools to use in professional working environments will be provided.  This workshop is limited to 20 participants, pre-registration required.

Participants will be able to:

  1. Explain two effects of trauma on the brain.
  2. Describe three therapeutic techniques to utilize with a trauma impacted individual.
  3. List three elements necessary to create a trauma-informed environment.


* Conference and workshop schedule subject to change.

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