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Addressing Challenging Behavior- Regional Seminar

April 27, 2018

Philadelphia, PA

About the Seminar

As part of NACM’s mission to advance the professional growth of those who provide support and coordination of services to individual and families, the NACM Board of Directors recognizes the need for training at a local level. In an effort to address this need NACM has created regional workshops that bring popular topics to a local level in cost effective one-day seminar for a low fee of $49 for members and $79 for non-members.

Our first seminar in the series on April 27, 2018, sponsored by Behavioral Health Training and Education Network (BHTEN), brings the “standing room only" popular workshop Addressing Challenging Behaviors by Ervin Munro, MS.

This presentation is designed for Case Managers, Service Coordinators, Supervisors, Counselors, and Mental Health Practitioners.  The material is appropriate for all experience levels and will be tailored to the audience.

Please note this seminar has very limited space and we expect it to sell out quickly—please register early!

For more information please contact:
Theresa Henning
Phone: (402) 441-4385

Seminar Overview

Participants will find this expanded seminar practical, applicable, and interactive. When providing supportive services for persons served, you may be faced with “challenging” behaviors that interfere with relationships. This seminar identifies “behavior” and how to work with persons to effectively address challenging behaviors.  Often, behavior is confused with personal reactions, interpretations, speculations, and perceptions about the behavior which can result in a labeling of the individual.  Participants will receive resources that provide a practical approach to problem-solving and decision-making through a simple process. They will learn and practice specific strategies to guide persons served through a process that saves time for everyone involved. Through this cooperative approach, it has been demonstrated that persons served are more willing to implement their service plans and meet with success that leads toward self-sufficiency and independent living.

Seminar Objectives

At the conclusion of this seminar, attendees will be able to:

  • Define behaviors vs. labels.
  • Describe at least three causes of challenging behaviors.
  • Identify specific methods to address challenging behaviors.
  • Apply a specific problem-solving and decision-making process to address behaviors.
  • Distinguish between one-way and two-way communication.
  • Apply client-centered communication skills to constructively address conflicts with special-needs populations and individuals with varying culturally based values and beliefs.


Ervin Munro, MS is the former Director of Social Services for SRO Housing Corporation in Los Angeles, CA.  He has a Master of Science degree in school psychology and a Bachelor of Science degree in education from the University of Wisconsin—Whitewater.  Ervin has worked in the human services field for over 35 years as an educator, licensed school psychologist, case manager, and program manager of case management services in a variety of settings.  His experiences cover many populations including homeless, mentally ill, elderly, substance abusers, runaway/throwaway youth, immigrants, and persons affected by HIV/AIDS disease.  Ervin conducts trainings for dozens of social service agencies and has received several awards and commendations for his workshops at local and national conferences.  He is a Board Member of the National Association of Case Management (NACM) and the recipient of the National 2011 “Distinguished Alumni Award for Community/Regional Service,” University of Wisconsin-Whitewater.


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