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NACM Definition of Case Management & Service Coordination

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Case management and service coordination are professional practices in which the service recipient is a partner, to the greatest extent possible, in assessing needs, defining desired outcomes, obtaining services, treatments and supports, and in preventing and managing crisis.  

The focus of the partnership is a process that assists the person to achieve the greatest possible degree of self-management of disability and/or life challenges.   The individual/family and the practitioner plan, coordinate, monitor, adjust, and advocate for services and supports directed toward the achievement of individualized, personal goals for community living.


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