NACM Definition of
Case Management & Service Coordination

Case management and service coordination are professional practices in which the service recipient is a partner, to the greatest extent possible, in assessing needs, defining desired outcomes,  obtaining services, treatments and supports, and in preventing and managing crisis.  The focus of the partnership is a process that assists the person to achieve the to greatest possible degree self-management of disability and/or life challenges.   The individual/family and the practitioner plan, coordinate, monitor, adjust, and advocate for services and supports directed toward the achievement of individualized, personal goals for community living.

This definition suggests that key case management/service coordination include:

		Engaging in a hopeful relationship with the person/family served
		Assessment of strengths and needs
		Developing in partnership with the person/family a service plan to achieve desired outcomes
		Locating, linking and following up with needed services and supports
		Monitoring, Coordinating and adjusting services and supports to achieve desired outcomes
		Crisis prevention and intervention
		Advocacy for the person/family